Returns

We at Safavieh stand behind all of our products, but from time to time a situation is beyond our control and yours. In these instances, our no-stress return process will remedy the issue and ensure a positive shopping experience.

Products can be returned up to 30 calendar days after delivery in exchange for a replacement or refund for your original purchase. All sales become final after 30 days.

In cases of “buyer's remorse,” meaning the purchased item(s) was processed correctly and was not damaged in any way, a restocking fee of 25% will be applied. Return shipping charges in cases of buyer's remorse are the responsibility of the purchaser.

Once an order has been shipped it cannot be canceled. Products delayed in reaching the intended shipping address are still considered “shipped” and cannot be canceled.

If a delivery is refused, the purchaser is responsible for all shipping costs.

In the case of a damaged product, the purchaser must notify Safavieh at customersupport@safavieh.com within 30 days of delivery. We may ask for a photo of the damaged piece(s) before we can provide you with a replacement or replacement part.

To start a return, sign in and open your order history, or contact Client Services. Once your return is approved we'll email you the return address along with your RMA number.

You arrange and pay for return shipping, using any carrier you prefer. Please write your RMA number on the outside of the box so we can match your package to your return, and keep your tracking number until your refund is issued.

Refunds typically take 14 business days once an item is returned.

For further questions or to reach out to our Client Services please email us at customersupport@safavieh.com.