Returns

Please use the button below to process your return.

We at Safavieh stand behind all of our products, but from time to time a situation is beyond our control and yours. In these instances, our no-stress return process will remedy the issue and ensure a positive shopping experience.

Retail and trade accounts have different return terms, both shown below. to see the terms for your account.

Products can be returned up to 30 calendar days after delivery in exchange for a replacement or refund for your original purchase. All sales become final after 30 days.

In cases of “buyer's remorse,” meaning the purchased item(s) was processed correctly and was not damaged in any way, if the order had a shipping charge, the shipping paid for the returned item(s) is not refunded, for every account type. Retail purchases also carry a restocking fee of 25%; trade accounts (designers, dealers and wholesalers) pay no restocking fee.

If an item arrives damaged or we sent the wrong item, you receive a full refund, including what you paid for shipping.

Once an order has been shipped it cannot be canceled. Products delayed in reaching the intended shipping address are still considered “shipped” and cannot be canceled.

If a delivery is refused, the purchaser is responsible for all shipping costs.

In the case of a damaged product, the purchaser must notify Safavieh at customersupport@safavieh.com within 30 days of delivery. We may ask for a photo of the damaged piece(s) before we can provide you with a replacement or replacement part.

To start a return, sign in and open your order history, or contact Client Services. Once your return is approved we'll email you a prepaid FedEx return label along with your RMA number.

Print the label, attach it to the box and drop it off at any FedEx location; the shipping is prepaid. Please write your RMA number on the outside of the box so we can match your package to your return. Large items that ship by freight are collected instead: our team will contact you to arrange the pickup.

Refunds typically take 14 business days once an item is returned.

For further questions or to reach out to our Client Services please email us at customersupport@safavieh.com.