Frequently Asked Questions

Standard shipping typically takes 5-10 business days. Express shipping options are available at checkout for faster delivery. Large furniture items may require additional processing time and will be shipped via freight carrier with delivery scheduling.

Yes! We offer complimentary standard shipping on eligible items within the contiguous United States. Oversized and furniture pieces ship via freight, with charges displayed at checkout.

Absolutely. Once your order ships, you'll receive a confirmation email with tracking information. You can also track your order by logging into your account or visiting our Order Tracking page.

We currently ship only to addresses in the lower 48 U.S. states. We are unable to ship to Alaska, Hawaii, U.S. territories, or international addresses.

We offer a 30-day return policy for most items in their original condition. Items must be unused, unassembled, and in original packaging. Custom orders and final sale items are non-returnable. We reserve the right to refuse any return that does not meet our quality standards or is not in its original, sellable condition.

To start a return, log into your account and select the order you wish to return, or contact our customer service team. We'll provide you with a return authorization and shipping instructions.

Refunds are processed within 5-7 business days after we receive your return. The refund will be credited to your original payment method. Please allow additional time for your bank to process the transaction.

We currently are not accepting exchanges. Contact our customer service team if product assistance is needed.

Regular vacuuming is recommended to prevent dirt buildup. For spills, blot immediately with a clean, dry cloth. Professional cleaning is recommended annually. Rotate your rug periodically to ensure even wear. Specific care instructions vary by material - please refer to the product care tag.

Using a rug pad is a matter of personal/décor preference. A few benefits of using a rug pad under an area rug: keeps the rug firmly in place with no slippage; provides an extra layer of cushion, which some may prefer especially under very low pile rugs; and reduces friction on the surface of the rug which can reduce shedding, especially on wool pile rugs.

Yes, many of our rugs are available in custom sizes. Look for the "Custom Size" option on applicable product pages, or contact our customer service team for a quote on custom sizing.

Indoor: for detailed information on how to clean and care for your Safavieh indoor furniture, see our Indoor Furniture Care and Cleaning Guide. Outdoor: for detailed information on how to clean and care for your Safavieh outdoor furniture, see our Outdoor Furniture Care and Cleaning Guide.

Use the form in the Contact Us section of our website to get more information about any Safavieh product. Provide us with as much detail about the product as possible (name of product, SKU#, color), along with your specific question and a Safavieh customer service representative will get back to you shortly with the information you need.

We hope that you are completely satisfied with your new Safavieh rug. We strongly suggest that you unpack your rug immediately upon receipt and allow it to "breathe." After inspecting your new rug to make sure that it is the size, shape and color that you ordered, please take note of the following inherent features common in most area rugs. Creases or waves in the pile: When you unroll your new rug you may notice some waves or creases in the pile and near the edges. This is normal, temporary, and easily remedied. These waves will flatten within 2-3 weeks as the rug relaxes in your home. You may also want to "back roll" your rug to speed the relaxation and flattening of the pile. Shedding: Wool rugs will shed for a short period of time after they are placed in your home. This is a natural aspect of using pure wool fibers in the construction of your rug. Shedding will diminish over time, especially if you follow these simple tips: use a high-quality rug pad to keep your rug in place and reduce the friction that can cause excessive shedding; vacuum a new wool rug 1-2 times per week for the first month (no beater bars); always vacuum in the direction of the pile, not against it; clip loose ends with a scissor, never pull them. New rug smell: Just as your car once had a "new car smell," a new area rug will have a distinctive smell. This is normal and temporary. The new rug smell that you might be noticing can be from the natural fibers used to make the rug as well as from shipping and packaging. Exposure to fresh air and regular vacuuming will cause this smell to fade away completely shortly after the rug has had time to air out in your home.

For more information on how to arrange an area rug in various rooms in your home see our tips and diagramed layouts in: Rugs 101 Guide: How to Arrange an Area Rug.

See the full line of Safavieh rug pads, along with descriptions and available sizes here: Safavieh Rug Pads.

Many power-loomed area rugs are made using latex on the underside of the rug. Over time the latex can start to "shed," which will look like dust or fine particles of sand. Simply sweep away this dust should you notice it under your rug. Your rug is still fine and will continue to beautify your home for many years to come.

We do not use any stain guard chemicals on our rugs. If you should spill anything on your rug the stain needs to be addressed quickly and properly to avoid having it set into the pile. See our Rug Care and Cleaning Tips for more information on removing stains from area rugs.

All Safavieh rugs made using synthetic yarns such as polyester and polypropylene, are tested and certified safe for the chemical agents specified by Standard 100 by OEKO-TEX testing protocols.

Safavieh machine-made rugs (power loomed), handmade, and hand-tufted rugs may vary slightly in color, design, and size: shrinkage due to, but not limited to, environmental conditions; variations in rug designs or patterns due to the size of the rug; slight variations in colors seen online vs. actual color of a rug due to differences in devices, monitor sizes & screen resolution.

For detailed information on how to clean and care for your Safavieh lighting fixtures see our Lighting Care Guide.

For detailed instructions and helpful diagrams on hanging a Safavieh wall mirror see our How to Hang a Mirror Guide.

If you need further assistance with assembling your dining chair, refer to the instructions located in the zippered compartment under the seat as well as our YouTube video: How to Assemble a Safavieh Dining Chair.

The legs to your dining chair, as well as the hardware that you'll need to attach these legs, are located in the zippered compartment under the seat of your chair.

Safavieh products requiring assembly include instructions in the packaging. If your product did not include assembly instructions or if you have further questions Contact Us and a customer service representative will reply shortly.

Our trade program is open to interior designers, architects, home stagers, and other qualified trade professionals. Verification of business credentials is required during the application process.

Trade members receive many benefits including exclusive pricing, dedicated account support, and early access to new collections. To learn more and apply for a trade account, click here.

Visit our Trade Program page and complete the application form. Our team will review your credentials and respond within 2-3 business days. Once approved, you'll receive access to your trade account.

We accept all major credit cards (Visa, Mastercard, American Express, Discover) and Apple Pay.

Yes, we use industry-standard SSL encryption to protect your personal and payment information. We never store your full credit card number on our servers.