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SAFAVIEH

Shipping & Returns

Everything you need to know about delivery and returns.

Shipping

We offer free standard shipping on most orders within the contiguous United States. Delivery times vary by product type and your location.

Standard Shipping5-10 business days
Expedited Shipping2-5 business days

Shipping times are estimates. We ship to the lower 48 U.S. states only.

Returns

We want you to love your purchase. If you are not completely satisfied, you may return most items within 30 days of delivery.

Return Policy

  • Items must be in original, unused condition with all packaging
  • Custom-made and personalized items are final sale
  • Clearance items marked as final sale cannot be returned
  • If the item arrived damaged, defective, or incorrect, we cover it and refund you in full
  • Otherwise a 25% restocking fee applies and return shipping is your responsibility

How to Start a Return

To initiate a return, log into your account and navigate to your order history, or contact our customer service team. Once your return is approved we'll email you the return address and your RMA number, which goes on the outside of the box. You arrange and pay for return shipping unless the item arrived damaged, defective, or incorrect.

Need Help?

Our customer service team is available Monday through Friday, 11am to 5pm EST.